Terms and conditions

Booking

Please visit the Book your stay section of our website to be directed to our Booking.com page. All Bookings are taken exclusively through Booking.com

Cancellation by guest

Any refunds will be subject to our normal cancellation policies should the guest make a personal decision to no longer go through with their booking. Please visit our Booking.com page via the Book your stay section of our website for further information.

Cancellation by us

Sometimes it may be necessary to cancel bookings. We will endeavour to avoid this but reserve the right to do so. If we have to cancel we will return all money. We advise visitors to take out full holiday insurance for cancellation. Please see out Booking.com page for further details.

General safety

Guests should:

- be responsible for the supervision of their children at all times. Children should not use the showers unless supervised by an adult.
- be careful around fire pits (which should be at least 5 metres from all tents).
- not use the saucepans and frying pans on the the firepits.
- be careful when utilising the ovens and remember to turn off the gas after use.
- be aware they be held financially liable for damage to the tents, furniture or equipment.
- make sure that all electrics are turned off when not in their tent.
- should proceed to the main car park in case of fire.
- not swim or paddle in the stream that runs through the site.

We take every care to ensure you have a safe and enjoyable stay but Oxford Riverside Glamping accepts no responsibility for any accidents, injury or consequential loss.

Considerations for other guests

Please:

- Behave in a considerate manner towards your fellow guests.
- Notify us of any visitors to site during your stay. No visitors may stay overnight.
- Only drive up to tents to unload and reload your luggage.
- Be considerate of other communal fridge users.
- Please ask your children to not run around other guests’ tents.
- Keep all communal areas as clean and tidy as possible at all times.

Site maintenance

Regular gardening is essential in order to maintain the site. We understand that this may be disruptive, but we will always attempt to be as considerate as possible when doing so. We thank you in advance for your understanding.